Training & Support
From the first training day to the last report card of the year, everyone at your school has a way to learn SCL and a team to call: training at school and online, a Help menu with the page's guide on every page, guided tours and short videos on many pages, the Help Center's guides for every role, phone support and, where your license includes it, Priority Support.
Training
Administrators, coordinators, teachers, parents and students each learn the screens they use, in the way that suits them.
Our team trains your staff on site, role by role. Teachers start with a two-hour Introduction to the daily basics and go further in a five-hour Workshop, and administrators have a two-hour Introduction that sets up the school in the order SCL needs. Each session follows the trainer's checklist, so the essentials are always covered.
Live online sessions for new staff, new modules and the start of each term, without waiting for the next visit.
The Help Center explains each task step by step, written for the role that does it: administrators, teachers, parents and students. The Teacher and Admin Handbooks gather those guides into a book for each role, in the order training teaches them, to read offline, in print or on screen.
Short videos show a page at work and play on their own the first time someone opens a page that has one, so a new teacher can watch a task once and then do it.
Inside SCL
Help is where the work is. Every page has a Help menu with the page's guide, and many pages a guided tour and a short video. With SCL Connect on, staff can also ask the Help Center a question and get step-by-step answers from SCL's own guides.
Tutorials
A tutorial plays right inside SCL, over the page it explains, so nobody leaves their work to learn it.
People
Call our team and talk to someone who knows schools. When it helps, you can give SCL Support secure access to your platform for 7, 15, 30 or 90 days and withdraw it at any time, and a one-time PIN confirms who you are on the call.
Choose a topic on Request Support and the SCL help desk opens in a new tab with your school, your name and your email already filled in, so you only write the message. Our team gets back to you promptly.
For schools whose license includes it: hands-on help to customize and adjust your reports, report cards, forms and more, so SCL fits the way your school works.
SCL Portal
SCL Portal is where schools ask the community, find answers others have shared and follow the roadmap. Every member of your staff can contribute to what comes next.
Your staff are trained at school and online, role by role.
Page guides, guided tours and Ask the Help Center answer most questions on the spot.
Phone support, tickets and, where your license includes it, Priority Support for the bigger changes.
Ask and share in SCL Portal, and contribute to the roadmap.
Through training at your school and online, the Help menu with the page's guide on every page, guided tours and short videos on many pages, and the guides for their role in the Help Center.
Yes, where your license includes Priority Support: it helps you customize and adjust reports, report cards, forms and more.
Yes. Call our team. When it helps, you can give SCL Support secure access to your platform for 7, 15, 30 or 90 days, and withdraw it at any time.
In SCL Portal, where every member of your staff can ask the community and contribute to the roadmap.
